Here, at Oak Rutherford, we strive to not just deliver amazing customer service, but keep all our Clients and Staff safe during their visit.
With such unprecedented times upon us, we are ensuring that we are keeping everyone safe and well.
We have implemented strict new procedures and routines to keep the Salon clean and our clients protected
Face coverings are now mandatory in hair salons and so,
We kindly ask that you wear a mask
These are available at our reception desk if you do not have your own upon arrival
We have listed below more changes we have made to ensure everyone feels safe and comfortable when they enter our Salon:
What to expect when you arrive in our salon:
When you arrive in our salon, we ask that you wear your mask, and sanitize your hands upon arrival with the gels provided at the reception desk.
You will then be asked to sit at the stylists station as soon as you enter, without having to wait, and this will have been fully sanitized before your arrival
You will also be asked to put your personal belongings into a clean box at the station yourself
We are now using fully disposable gowns and towels so they will thrown away once your service is complete
Your stylist will be wearing a medical grade mask and visor, along with a disposable gown and gloves where possible, and will have sanitized their hands prior to your arrival
During your service we ask that you do not remove your mask, unless necessary, or asked to do so
We can no longer provide magazines, although you are welcome to use our interactive magazine service, so you can still enjoy a good read from your tablet or smart phone
Once your service has been completed, and you come to reception to pay, you will see a screen has been installed
We are also asking for card payments where possible and clean the machine after every use
Please also be aware that we are asking all our clients to arrive as close as possible to their appointment time to avoid people in waiting areas
We are also asking people to come to appointments alone, with the exception of children and the elderly or venerable
We are no longer operating a walk in service, so for those wanting a same day appointment, we ask that you call us in the morning too check availability, and bookings will be made during this phone call
We know this is a very difficult 'normal' to get used to, but we want to thank you for your patience and understanding
We are so pleased that we can provide a safe environment for you all to carry on enjoying your pamper sessions!
If you have any questions, or are concerned about any of the new measures we have put in place don't hesitate to contact us